iQ4Systems and Products, LLC



SAP Professional Services - Over 20 years of SAP Knowledge and Experience

SAP Remote Basis Support

We provide a variety of services:

  • Enterprise Applications | SAP
  • Infrastructure Optimization & Management
  • Integrated Collaboration & Communication
  • Risk Management & Business Continuity
  • Business Transformation | SOA
  • Hosting & Managed Services
  • System Upgrades
  • Application Integration
  • Software Design & Development
  • Contract Programming
  • Subcontracting Services
  • Educational Training

SAP Systems Management

Professional NetWeaver and Basis Support for your SAP® environment. Simplify your support structure with our Basis service - complete Basis re-sourcing for your SAP system. We handle R/3, ECC, BW, CRM, APO, and Portals – for clients internationally as well as across the entire U.S. Our teams are all located in the U.S. and will give you an affordable high-quality option for augmenting or completely outsourcing your SAP system administration needs.

Our consultants’ combined experience ranges into decades of project management, system administration, and ERP implementation.

Our program puts your SAP environment into the safe arms of our Basis and Netweaver experts. We have the experience and the resources to take care of your entire SAP environment. From OS layer to the database, from Basis to Netweaver, you can engage us to "out-task" everything. Our experts will become your expertise.

Cost-effective:
Our structure provides outsourcing prices from US-located teams. We deliver system administration with economies of scale, best practices, and quality engineering so that you can save. Also, lock in constant support without worrying about vacation coverage, sick days, or recruiting and training costs. We also offer long-term contracts giving you lower costs for years to come; no salary inflation simplifies budgeting with predictable savings.

Founded on Basis:
Several Basis firms and consultants with a track record of providing SAP Basis to a variety of customers since the late ‘90s joined forces in early 2006. We offer a unique service to SAP customers--recognizing that few firms offered ad-hoc, high-level Basis support for SAP installations, we have formed with a business model allowing us to service Netweaver and Basis needs without the requirements and expense of a full-time, dedicated, onsite resource.

Our experience shows us that many SAP installations don’t require or can’t afford an entire staff of Basis administrators. Furthermore, many installations have gaps in coverage due to vacation or fluctuations in staff availability during intense projects, implementations, or go-lives.
We staff specifically to meet our clients’ varying demand, so we can offer top-shelf consulting for brief periods, or specialized expertise for long-term contracts. Our consultants’ combined experience ranges into decades of project management, system administration, and ERP implementation. 

Remote Coverage:
Our team members are experienced in multiple datacenter environments, and we strive for full knowledge transfer and knowledge management. Therefore, our expertise allows us to quickly come alongside existing staff and integrate immediately into our clients’ structure.

SAP Software Installation and More:
Our team has done hundreds of installs and implementations. Starting with the venerable 3.1 series of SAP all the way to the latest ECC incarnations, get going right. We lay a firm foundation with the best practices derived from decades of shared experience. Our best practices make sure that your team gets the application delivered on time and on budget. And that puts you on easy street. 

Retain the best. Our consultants aren't only knowledgeable. They've been in the trenches. We can bring a world-class feel to your implementation, and we won't quit until our client is happy. Some 50% of all ERP implementations fail to deliver promised ROI. Don't pull the plug; bring us onboard and give your attention to delivering business value, not fighting fires. 

SAP just gets more complicated all the time. The days of host-based terminal emulation went out with reports on greenbar. Now it's time to move your enterprise into the world of SOA, Netweaver, and Portals. Our team can get you up-and-running, whether you have a project based on BW, APO, PLM, CRM, or any other acronym salad. We'd like to say we're limited to SAP. But we're not. We've done implementations of Unix clusters, Vertex, BSI, and hosts of other products. So give us a call. And give yourself a break. 

Upgrade Services - Upgrades to ECC 6.0

Our consultants participated in some of the first ECC 5.0 and 6.0 upgrades in North America. By now, we have some of the deepest experience around. Our upgrade strategies utilize iterative methodology and leverage our past project planning to provide you with a rapid, fixed-bid, flexible roadmap. We will deliver success. 

Our Fixed-fee Deliverables are cost-effective. Our experience allows us to deliver on unreasonably short timeframes (aren't they all) and at a fixed price. No surprise billing, no hidden costs. You can scope the price of the upgrade and deliver ECC efficiencies and functionality in a reasonable timeframe. Our upgrade process takes all the unpleasant surprises out of the experience. 

We also have deep Unicode conversion experience and can move you expeditiously to the SAP-mandated encoding for all future NetWeaver implementations.

SAP Basis Administration 

Our team is ready to take care of your entire SAP environment.
From OS layer to the database, from Basis to Netweaver, from Portal to R/3 and everything in between. You can engage us to "out-task" everything, including database and OS administration.

We offer a solution for firms needing SAP Basis administration regardless of size. Our client list ranges from small implementations to installs with thousands of concurrent users. Whether your firm has no current Basis support and needs total support of your SAP environment, or your organization is large but needs assistance in filling the gaps. We integrate seamlessly into your team, giving personal attention to every request exactly in the same way your own staff works for you.

Constant attention at two-thirds the cost of a full-time employee. 

Scope includes:

Perform daily monitoring of SAP Production System health including: 

1. Daily SAP Monitoring

  • Abnormal program failures (notify internal staff as necessary)
  • Abnormal system activity
  • Poor system performance
  • Load distribution across SAP Servers
  • Verification of successful backups
  • Output Management
  • Record Locking administration
  • Failed update review
  • Notify users of failed jobs

2. All Database Administration (Oracle, SQL Server, DB2, etc.)

  • Perform daily monitoring of Database health
  • Checking Database logs for abnormal conditions
  • Monitoring and projecting Database growth
  • Performance and tuning analysis for modifications to the Database structure
  • Check for Database warning and error messages
  • Reorganize tables as necessary

3. Operating System Administration

  • Monitoring of operating system errors
  • Application of OS patches
  • OS tuning and proactive maintenance as required by SAP

 Included tasks performed as necessary:

1. Support Packages

  • Identify SAP recommended queues
  • Identify dependencies for Support Stack level
  • Download / unpack support packages
  • Change DB configuration for faster application
  • Install Support Packages
  • Run ABAP load generation
  • Return DB to productive configuration

2. Note Application

  • Review functional notes for applicability
  • Check for prerequisites
  • Apply notes in required order
  • Assist in planning for note implementation through Production

3. Client Management

  • Create / delete clients
  • Copy data to clients
  • Configure all settings for clients
  • Refresh client data as requested

4. Expert Analysis for Architecture, Disaster Recovery, Planning

5. Security Administration

  • Assist in security audits
  • Add users to roles
  • Add transactions to roles
  • Remove authorizations from roles

6. Change Management

  • Configure Transport Management System
  • Configure Routes between clients
  • Manage TMS
  • Implement transports as requested

7. Output Management

  • Create SAP printers
  • Lock / unlock printers
  • Download SAP printer drivers
  • Assist in testing / implementation

8. User Administration

  • Create Users as requested
  • Unlock users
  • Categorize users for SAP licensing
  • Produce reporting on user licenses upon audit
  • Train internal helpdesk for password reset

9. Assistance in Backup and Restore

10. Problem resolution and troubleshooting

11. Applying SAP tuning parameters

12. All R/3 System Administration

  • Kernel patching & updating
  • Client Copies
  • Database refreshes
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